But judging from the passport horror stories readers have set me, millions of Americans must be on the same list. Almost every story has the same ending: If you need your passport before the next Ice Age, your best hope is to ask a member of Congress to intervene. ...
Chuck Slothower of the Durango Herald investigated reader complaints about the Passport Office, and reached the same conclusion. Several Coloradans beat the system by enlisting the help of Rep. John Salazar. One woman who had waited weeks for her son's passport marveled that with Salazar's help, "The passport was here in a day and a half."
No wonder Congress couldn't finish the administration's immigration bill. Members are too busy helping people navigate their way past an administration determined to stop citizens from leaving the country.
--Bruce Reed, Slate, on productive uses of Congressional time