Saturday, June 6, 2009

Night of the dead auto companies

Chrysler scored second to last in customer satisfaction in this 2009 survey of "vehicle ownership satisfaction" in the U.K. Only one company did worse! ... That company? FIAT.
--Mickey Kaus, Slate, on adding zero and zero together

[Zipcar CEO Scott Griffith]: We are not buying GM and Chrysler cars. In fact, we have never bought a GM or Chrysler product. What we do is we survey our members, we ask them what kind of car do they want to drive. And when we hear back what they want to drive, if we don't have it, we consider it and look at it. We have never had a request for a GM product. That's unfortunate, but that's the way it is. Out of 300,000 users that we survey every six months, I have never had a request.
Zipcar's experience, I think, reveals what has to be the biggest barrier to reviving these automakers: nobody wants to even BORROW their cars for a few hours.
--Jason Linkins, Huffington Post, on ten foot poles and American autos

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