Wednesday, October 30, 2013

Health insurance advice from a deli?

Computer issues are not the only problem plaguing the rollout of the Affordable Care Act. A 228-page list of navigators — businesses and organizations that help people sign up for coverage — on New York State’s health exchange website has turned out to be littered with places whose owners and employees have no clue how to offer health insurance advice. ...

Sa Sa Cosmetic and Skincare Spa, on East Broadway, is also listed, but a manager who answered the phone on Tuesday giggled as she explained the shop was “for skin,” not for insurance.

At the Style Management taxi garage on West 44th Street, a manager who gave her name only as Stephanie was asked why her employer was on the list. “I don’t even know, to be honest with you,” she said. ...

Kamal Jit, who with his brother owns Desi Deli at 724 10th Avenue, said on Tuesday that he did not know how the deli got on the list, although he did not rule out the possibility that his brother might know. In any case, he suggested that the state should correct the list of languages that its website says are spoken at the deli: Arabic, Bengali, Cantonese, English, French, Haitian Creole, Hindi, Korean, Mandarin, Spanish and Urdu.

“Only Hindi, Punjabi, English and Urdu,” Mr. Jit said.
--Anemona Hartocollis, NYT, on health insurance advice you can believe in