Thursday, November 14, 2013

The lumbering pace of McDonald's service

McDonald's Corp. came out with its strongest acknowledgment yet that its customer service in the U.S. has suffered recently, and that it blundered by introducing too many new menu items too quickly. ...

QSR Magazine, a trade publication that conducts an annual drive-through performance study of fast-food restaurants, said last month that McDonald's clocked its slowest average speed of service in the study's 15-year history, at 189.49 seconds.